ALL-CLEAN USA CEO  BRETT OVERMAN NAMED TO CELEBRATE NEA MAGAZINE  MOST FASCINATING PEOPLE OF 2008 As one of the magazine's most popular issues, the annual feature showcases the fascinating stories of local favorites. Each person is selected from a host of nominations and this year Brett was selected on behalf of his accomplishments in the Jonesboro community.  The magazine will be out on stands July 1. Congratulations Brett!

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OUR SECRET
 AND YOURS:
UTILIZING GREAT SERVICE

Did you know ALL-CLEAN USA shares a common goal with both the insurance agent and the insurance adjuster? We all strive to offer GREAT customer service to the insured. 

It has been stated that customer service in today's economy is at an all time low. That means that it is relatively easy to meet expectations! And if you just merely meet expectations, you will not be building customer loyalty. The goal is to exceed expectations by going above and beyond the expectation. A raving fan is someone who is so impressed and excited about their experience with you that they can't wait to tell others. They become your sales force!

Consistency happens when you have a great system, and the team follows it. To follow the system, there has to be great training. When there are customer service problems, look to the system first, and then determine if the system is being followed. If not, then it is likely that the training is lacking or insufficient.

Once you consistently provide the basics, it is time to find creative ways to exceed the expectations. This is where you transform basic customers into raving fans. It is looking for the WOW, the pleasant surprise, the above and beyond. It says that we are excellent, and that good is not good enough.

But before you go above and beyond, it is essential to consistently provide great service. It is consistency in service that provides comfort and security for customers. They know what to expect, and know they can depend on you and trust you. When service is up and down, it leaves customers with an insecure feeling and a feeling that you don't care. Consistency is the foundation and basis for creating raving fans. Before you do the extra things, make sure that you are doing the basics every time the same way. Be predictable.

At ALL-CLEAN USA, great customer service is our goal. It is a must for us, that  when you phone one of our offices or are on the job site with an ALL-CLEAN USA team member, whether you are the agent, adjuster or the insured,  you will get great customer service!  That is our goal, our guarantee!

HAVE A SAFE AND
 HAPPY 4TH!

UPCOMING EVENTS   ALL-CLEAN USA  ANNUAL GOLF TOURNAMENT AUGUST 18, 2008 CHENAL COUNTRY CLUB LITTLE ROCK

ALL-CLEAN USA Employee Profile: Look Who's  Working For You

Lucy Goodman CONWAY/LITTLE ROCK Lucy Goodman resides as the cleaning supervisor for the Conway and Little Rock offices. She has been in the restoration industry for 20 years and has remained a loyal ALL-CLEAN employee for the past eight years.  Lucy has been a part of many significant restoration projects including the Department of Disability Services building in Little Rock, Bob's Grill, Illustrated Sportswear in downtown Conway, and Lucy was instrumental in the cleaning  and restoration process of two schools in the Shirley and Eudora school district.   Lucy has four granddaughters and one great grandson. When not spending time with her grandchildren she loves camping, fishing and playing bingo. The best thing about Lucy's job she says, "I have a great boss! I receive great satisfaction from my job in making our customers happy in a bad situation. Dealing with them in their time of need to make them as comfortable as possible and know that in the end that they are happy with the finished product is very rewarding." LUCY GOODMAN, Working For You