NW ARKANSAS 479-751-0055 1101 Shaver Springdale, AR Manager: Kyle Johnson
JONESBORO & NE ARKANSAS 870-972-1922 3411 One Place Jonesboro, AR Manager: Shannon Simpson
LITTLE ROCK 501-219-0075 1200 John Barrow Little Rock, AR Manager: Burle Fortenberry
HOT SPRINGS 501-760-0075 5922 Albert Pike Royal, AR Manager: Tom Baker
SW TENN & MISSISSIPPI 901-377-7075 5455 Crestview Dr. Memphis, TN Manager: Jimmy Weatherly
All Clean USA | Online News Bulletin | November 2008
THANK YOU LEDIC!
Thank you LEDIC Management Group for allowing ALL-CLEAN USA to participate in your conference and trade show in Tunica, MS!
SURVIVING OR THRIVING?
By John DiJulius The DiJulius Group
"Economic Wreckage Expected to Hit U.S." BULL CRAP!!
Stop reading the daily newspaper, stop watching CNN and stop looking at the stock market. Doom & Gloom sells the news and we have to stop being their suckers. I have totally sworn off the daily news because it shapes our attitudes and our decision making process. In my local paper the headlines last week read, ECONOMIC WRECKAGE EXPECTED TO HIT THE US!
In a down economy, customer loyalty is your strongest asset! Both my companies, The DiJulius Group and John Robert's Spa, are having our best year ever in 2008! How? Because in a down economy, customer loyalty is your best asset! I have yet to find a company that makes customer satisfaction its competitive advantage who is not performing considerably better than the rest of their industry and competitors. Yet none of these stories are being reported because sensationalism sells papers. Right now, more than ever, as leaders of companies we need to get back to the basics and focus on the foundational formula that has always made the market leaders dominate their industry for abnormally long periods of time.
Selling your Service Vision to your team members, creating a purpose and a cause that allows them to make a difference.
Ensuring your organization is doing everything to make the customer experience you deliver significantly better than anyone in your sandbox.
Developing an internal culture that buys into your Service Vision and the inherent opportunities available from successfully delivering on that vision.
Being creative and finding new revenue streams to benefit your customers.
Great companies make huge strides in growth during a down market. In a slower economy, the great companies excel as weaknesses are exposed in companies built on artificial growth.
~Arnie Malham President, CJ Advertising
NOVEMBER 4, 2008
UPCOMING EVENTS
MEMPHIS CLAIMS ASSOCIATION MEETING
November 25, 2008
Holiday Inn MEMPHIS
NW AR APARTMENT ASSOC MEETING
November 20, 2008
Holiday Inn SPRINGDALE
AR ADJUSTER'S ASSOC MEETING
November 10, 2008
Shelter Claims LITTLE ROCK
BOMA- NW AR MEETING
November 21, 2008
ALL-CLEAN USA Employee Profile: Look Who's Working For You
Shirley K. Scroggins Jonesboro and NE AR
Shirley K. Scroggins, cleaning technician, has been working with ALL-CLEAN USA for the past five years.
Shirley takes pride in her work and is a great communicator. When a property has been damaged, Shirley assures the property owner everything will be restored to the original condition and that ALL-CLEAN USA will handle every part of the job, start to finish. She plays a major part in this process, inspecting and cleaning the insureds valuables.
Shirley always comes to work with a great attitude, willing to work and do a good job. She takes a sense of pride in helping insureds. She is also very proud of her two children, William and Elizabeth. They are the joy of her life and she loves spending time with them.
SHIRLEY K. SCROGGINS, Working For You
Customer Service and Coffee?
Many of the past newsletters have been regarding customer service and the importance of putting your client first. In reading about customer service and compiling the past monthly newsletters I have noticed excellent customer service at a particular business establishment.
When feeling less than perky, I often frequent a Starbucks. Wherever I may be, it never fails, it seems at any and all Starbucks the employees are always on top of their game... happy and willing to provide a great service. Rain, shine, sleet and snow whether I am in the drive-thru or in the store these people do an excellent job in customer service. They even answer the phone in a pleasant manner.
I've wondered, is it all the caffeinated beverages? I looked at their website and they state Starbucks believes in "putting people before products."
Customer service at times can often feel as if it is complicated or tiresome, but I believe the bottom line is to put your customer first. I think when you put a customer first, the rest will simply align.
Cheers to coffee and a valuable lesson~ Hayden
Questions? Suggestions? Comments? Email and let us know.
